Delivery & Returns

Delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control.

We will only ship to countries featured in our shipping list, and will not honour orders requiring delivery to any destination outside the countries listed. Please note that we do not ship to PO Boxes. We will take all reasonable steps to deliver your goods within 30 days of your order, unless we have agreed a longer period with you. We can take no responsibility for any delivery problems arising from incomplete or incorrect address details supplied by you.

All deliveries are sent via the Royal Mail and require a signature, so please ensure somebody is in to sign for the goods. This is subject to the Royal Mail’s First Class Postal Service. We will email you when your order has been despatched with your Royal Mail Tracking Number. Please see below for their Terms and Conditions.

OUR DELIVERY OPTIONS ARE AS FOLLOWS:

DELIVERY COSTS: UK CUSTOMERS

We do not pay for return postage, this will be at your own cost.

All UK orders are despatched via the Royal Mail and the following delivery options are available:

Orders over £300.00

Royal Mail 1st Class Signed For Delivery - Free of charge

Delivery times {approx 1 to 3 working days} subject to the Royal Mail’s Terms and Conditions

Royal Mail Special Signed For Delivery - £10.00

Delivered next working day on all orders placed before 1pm, subject to the Royal Mail’s Terms and Conditions.

Orders under £300.00

Royal Mail Special Signed For Delivery - £10.00

Delivered next working day on all orders placed before 1pm, subject to the Royal Mail’s Terms and Conditions.

Royal Mail 1st Class Signed For Delivery - £6.00

Delivery times {approx 1 to 3 working days} subject to the Royal Mail’s Terms and Conditions

DELIVERY: INTERNATIONAL CUSTOMERS

We do not pay for return postage, this will be at your own cost.

All International orders are despatched via the Royal Mail and the following delivery options are available:

Orders over £300.00

Royal Mail International Tracked & Signed For Delivery - £15.00

Delivery times {approx 3 to 8 working days} are subject to the Royal Mail’s Terms and Conditions

Orders under £300.00

Royal Mail International Tracked & Signed For Delivery - £30.00

Delivery times {approx 3 to 8 working days} are subject to the Royal Mail’s Terms and Conditions.

RETURNS AND EXCHANGES

We are committed to ensuring the highest level of service.

Whilst hoping that you are delighted with your order, if you are not perfectly satisfied with your goods we will gladly offer you a full refund or exchange.

Please notify us by email of your intention to return the goods within 7 days of receipt and we will issue instruction and a refund upon receipt of the item{s}, subject to the Terms and Conditions detailed below.

We must however stress that in order to receive a refund or exchange, the item{s} must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Please handle all items with care and when trying on item{s} of clothing please do not use unnecessary force and ensure that you are not wearing make-up, perfume or deodorant which may leave a scent or marks. We will be unable to accept the return of any item{s} where these instructions have not been followed and we reserve the right to refuse a refund or exchange for any items which we deem unfit for resale.

Your replacement item{s} will be sent to you on receipt of the original item{s} being returned. If an item has been reduced in price there will be no credit.

Full refunds denote item value only and exclude the delivery charge, import duties, customs and local sales taxes. If you are returning products please remember they are your responsibility as a customer until they reach us. For your own protection we recommend that you send any returns using a delivery service that insures you for the value of the goods. We do not pay for return postage, this will be at your own cost.

For purchases made during an exclusive or public flash sale, goods can be returned but only for a gift card or exchange.  

FAULTY GOODS

Beautiful Soul Ltd prides itself on outstanding quality and regularly conducts quality checks of stock. However, if you believe you have received an item with some kind of fault, please notify us by email within 7 days of receipt of the item, with full details of the fault and we will advise you how to proceed.